Customer Relationship Management, or CRM, is a term that refers to the processes and strategies employed by businesses to manage and analyze customer interactions with the goal of improving customer relations. It is quite a difficult task to establish a good relationship between a business and its customers. The business must choose the best practices and technologies applicable to align their processes with customer relationship goals. Infomerica has both the experience and skill necessary to implement CRM solutions in a multitude of industries. Due to our relationships with companies such as IBM, Microsoft, and Oracle, we have the products and services necessary to satisfy customer needs.