Energy & Utilities

In this post-deregulatory environment, the industry is searching for new ways to meet challenges. Improving operational effectiveness in each of these areas is intrinsic to operational and financial performance enhancement of utility organizations. Utility companies are responding to these challenges by restructuring strategies and implementing state-of-the-art technology and business solutions. 

We have consultants with Customer Infromation Systems (CIS) and Outage Management Systems (OMS) experience working towards diverse solutions and technologies to give IT Consulting Services to utility companies seeking to transform their existing solution landscape. 

Solution Offerings

Customer Care:

  • Legacy/Best-of-Breed Product Implementation
  • Support & Maintenance
  • Metering/Profiling of Customer Base
  • Strategic Pricing Analysis & Profitability Analysis
  • Customer Relationship Management & Call Center Support
  • Scheduling & Settlements
Energy Retaining & Bill Settlement: 

  • Billing & Electronic Bill Presentment & Payment
  • Credit Analysis & Accounts Receivable
  • Remittance Processing
  • Financial Reporting & Correction Programs
  • Forecasting, Scheduling, and Settlement
  • Billing and EBPP
  • Rate Ready Systems and Bill-Ready Markets
  • Regulatory Reporting & Risk Data Analysis Support
Customer Information System: 

  • Customer Relationship Management
  • Billing- Customer Billing/ Time of Use Billing/ Prepaid Billing
  • Meter Asset & Data Management
  • Automated Meter Reading
  • Contact Center & BPO Services
Outage Management System:

  • Outage Analysis/Probable Event Prediction
  • Circuit Tracking & Feeder management
  • Power Out Requests &Switch Order Management
  • Dispatch & Tracking of Crew
  • Integration of OMS with GIS, SCADA, Work Force Management Systems, IVRS & Customer

Technology Offerings

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About Our Company

Infomerica's mission is to use our extensive IT & Industry experience to deliver tangible business results enabling clients in the industry to profit from the proven advanced use of technology.

Get in touch

  • Address: 252 Towne Village Dr.
    Cary, NC 27513

  • Phone: (919) 655-0800

  • Email: info@infomericainc.com